Managed Detection and Response (MDR)

24/7 monitoring, threat detection, and response, powered by Arctic Wolf.

OVERVIEW

Managed Detection and Response (MDR) is a fully managed service that provides continuous monitoring, detection, and incident response for your entire IT environment.

Instead of trying to build and staff an in-house security operations centre (SOC), MDR gives you access to a dedicated team of security experts backed by industry-leading technology.

It means threats are identified and contained quickly – before they disrupt your business.

Cyber threats don’t keep business hours. Ransomware, phishing, and insider threats can strike at any time, and most SMBs don’t have the resources to maintain 24/7 monitoring and response. MDR ensures:

Constant vigilance – your systems are monitored around the clock

Rapid response – threats are contained before they spread

Reduced risk – proactive threat hunting finds attackers before they act

Compliance support – aligns with frameworks such as SMB1001 and ISO 27001

Peace of mind – experts watch over your environment while you focus on business

Our Partnership

CyberGrape and Arctic Wolf

CyberGrape partners with Arctic Wolf, a global leader in MDR, to deliver world-class detection and response services for SMBs. Arctic Wolf’s Security Operations Cloud and Concierge Security® Team (CST) provide:

24/7 Monitoring

Across endpoints, networks, and cloud platforms

Threat detection & analysis

Proactive threat hunting

To identify risks before they escalate

Guided incident response

With expert support at every step

Security posture improvement

Ongoing monthly reports and recommendations

With Arctic Wolf, you don’t just get alerts – you get outcomes.

What’s Included

Threat Monitoring and Detection

24/7 monitoring across networks, endpoints, cloud services (AWS, Azure, Microsoft 365, SaaS).
Advanced analytics using machine learning and behavioural analysis to flag anomalies.
Threat intelligence integration with curated bulletins, reports, IoCs, and STIX/TAXII feeds.
Log retention & search (minimum 90 days, unlimited in some packages) for compliance and investigations.

Incident Response and Remediation

Rapid response with near real-time containment and escalation by their SOC.
Guided remediation from the Concierge Security Team, ensuring eradication and verification of threats.
Root cause analysis and creation of custom detection rules to prevent recurrence.
IR JumpStart Retainer (optional add-on) guaranteeing 1-hour SLA for escalated incidents, without prepaid hours.

Concierge Service and Ongoing Support

Concierge Security Team (CST): named experts acting as an extension of your IT/SOC team.
Deployment support: sensor and agent rollout, log ingestion, cloud connector setup.
Personalised engagement: posture reviews, compliance assistance, and reporting aligned to business context.
Strategic guidance: continuous improvements, playbook development, and security best practice alignment.

Benefits of CyberGrape MDR

Always on – continuous monitoring and response 24/7/365

Expert guidance – direct access to Arctic Wolf’s Concierge Security® Team

Reduced dwell time – faster detection and containment of threats

Improved resilience – proactive recommendations to strengthen defences

Compliance-ready – supports requirements under SMB1001, ISO 27001, and insurers

Don’t leave your business unprotected outside office hours.

With CyberGrape’s MDR service powered by Arctic Wolf, you get 24/7 visibility, rapid response, and peace of mind that your business is always defended.